FAQs

Q: When will my order be shipped?
A: Orders placed by 12 pm eastern time will normally be shipped same day. Any orders received after will be shipped within 24 hours.

Q: Do you ship Internationally?
A: Absolutely! We ship all over the world. You can order directly off the website no matter where you live. If you are need of something fast and do not mind spending a few extra dollars on shipping please Contact Me prior to placing your order. If you provide me with your full shipping address along with a contact phone number I can obtain a quote from DHL. Shipping time via DHL is usually 3-5 days. (I have no idea how they do it either)

Q: Can you customize the items?
A: On nearly all items we can laser engrave text or logos (if you can provide vector artwork).

Q: Can you do large orders for my company promotions?
A: Yes, we work with many businesses large and small to make customized company gifts or promotional items.

Q: I want something special for a gift, but don't know where to start concerning puzzles... can you help?
A: Oh yes, happy to assist. Tell me more about the person and what you would like to achieve with the puzzle and I will make specific selections. We offer more than 400 puzzles of all degrees of difficulty and a multitude of various types of challenges.  best email contact is [email protected]

Q: I am interesting in starting my own busines/expanding to offer your puzzles as well. Do you have a Wholesale Program or anything similiar?
A: Indeed we do! In fact we have a page made just for you which outlines our Wholesale Program. Please Contact Dave directly for additional information.