We are committed to personalized customer service and want you to be happy and come back and see us and tell your friends too! We know and understand our puzzles and love to talk about the right puzzles for your situation or to assist you in any difficulties that you may encounter. Please email me at any time either before or after the sale if you have questions or concerns and I will do my best to provide top service. You can also call if you prefer anytime between 8am – 6:30 pm EST. If you're not satisfied with your purchase for any reason, you may return it (in it's original condition) within 14 days of purchase for a refund or exchange. Please contact us for return authorization. We will provide you with the proper procedure for returning your item.